“Figo Pet Insurance earns a 3.4 out of 5 stars rating based on its customizable coverage options, affordable premiums, and quick accident waiting periods, balanced against mixed customer experiences with claims processing and some exclusions for pre-existing conditions.”
Figo stands out in the pet insurance market by offering flexible plans tailored for dog and cat owners, emphasizing millennial-friendly features like a user-friendly app for claims submission and 24/7 vet chat support. The company provides accident and illness coverage without age restrictions, making it accessible for pets of all life stages.
Coverage Options
Figo’s core policy focuses on comprehensive accident and illness protection, covering a wide array of treatments. Key inclusions encompass emergencies such as broken bones, ingestions of foreign objects, and allergic reactions; chronic illnesses like diabetes and arthritis; hereditary conditions including hip dysplasia; cancer treatments from chemotherapy to surgery; diagnostic tests like MRIs and CT scans; prescription medications; alternative therapies such as acupuncture and chiropractic care; rehabilitation including laser therapy and mobility devices; and behavioral issues up to specified limits.
Exclusions apply to pre-existing conditions, though curable ones may become eligible after 12 months without symptoms. Bilateral conditions are not covered if symptoms appear before or during waiting periods. No accident-only plans are available, and standard policies do not include preventive care unless added via powerups.
Optional add-ons enhance flexibility:
Wellness Basic: Covers routine exams, vaccines, and basic tests.
Wellness Plus: Includes advanced preventive services like dental cleanings and spay/neuter.
Veterinary Exam Fees: Pays for consultation costs during covered visits.
Extra Care Pack: Provides benefits for lost pet advertising, boarding during owner hospitalization, vacation cancellations due to pet illness, and end-of-life expenses.
Waiting periods are notably short: one day for accidents in most states, 14 days for illnesses, and six months for orthopedic issues in dogs, which can be waived with a vet exam within 30 days of policy start.
Pricing and Costs
Figo remains competitive on affordability, with average monthly premiums around $52 for dogs and $25 for cats, often 14-22% below national averages. Costs vary by factors like pet age, breed, location, and plan customizations including annual limits ($5,000 to unlimited), deductibles ($100 to $1,500), and reimbursement rates (70% to 100%).
Here’s a breakdown of sample monthly premiums for a 2-year-old medium mixed-breed dog and domestic shorthair cat in various states, assuming a $250 deductible, 90% reimbursement, and $5,000 annual limit:
| Pet Type | Arkansas | California | Florida | New York | Texas |
|---|---|---|---|---|---|
| Dog | $33 | $55 | $48 | $62 | $45 |
| Cat | $15 | $28 | $22 | $35 | $20 |
Discounts include 5% for multiple pets, up to 15% for Costco members, 10% for certain union affiliations, and 5% for military personnel in eligible states. A diminishing deductible feature reduces the annual deductible by $50 for each claim-free year until it reaches zero.
Customer Satisfaction and Claims
Customer feedback highlights strengths in quick reimbursements, often within 3-4 days, and ease of filing claims through the app. Many policyholders appreciate the peace of mind from covering unexpected vet bills without financial strain. However, experiences are mixed, with some reporting denials for claims tied to pre-existing or vaguely defined conditions, delays in appeals, and inconsistent customer service responses.
Overall satisfaction scores reflect this balance, with praises for accessibility and affordability tempered by frustrations over coverage gaps and communication issues. Policyholders value the no-upper-age-limit enrollment but note premium increases as pets age.
Key Points to Consider
Strengths: Unlimited coverage options, high reimbursement potential, and short accident waiting periods make Figo suitable for owners seeking robust protection.
Drawbacks: Lack of accident-only plans and potential for claim denials on chronic or bilateral issues may not suit all needs.
Best For: Pet owners prioritizing customization and tech-savvy tools, especially those with younger or multi-pet households.
Disclaimer: This article is for informational purposes only and does not constitute financial, legal, or professional advice. Readers should conduct their own research and consult with licensed professionals before making decisions related to pet insurance or any financial products. All data and opinions are based on publicly available information and are not endorsements.