Bitdefender has been recognized as a Customers’ Choice in the 2026 Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms, one of only five vendors out of 18 evaluated. The distinction is based on verified customer reviews highlighting real-world performance, with Bitdefender achieving a 4.8 out of 5 overall rating from 223 reviews as of late 2025, a 96% willingness to recommend score, and top marks in support experience. This accolade underscores the strength of Bitdefender’s GravityZone platform in delivering advanced endpoint security amid rising cyber threats targeting financial institutions and enterprises.
Bitdefender Secures Top Customer Validation in Endpoint Security Landscape
Bitdefender’s GravityZone platform has once again demonstrated its leadership in the endpoint protection space by earning the 2026 Gartner Peer Insights Customers’ Choice designation for Endpoint Protection Platforms (EPP). This recognition stems directly from extensive customer feedback that evaluates vendors on deployment success, product functionality, ongoing support, and overall satisfaction in live environments.
The evaluation encompassed 18 vendors in the competitive EPP market, with only five achieving Customers’ Choice status. Bitdefender stood out with an overall rating of 4.8 out of 5, derived from 223 verified reviews submitted through November 2025. Customers expressed exceptionally high confidence in the solution, reflected in a 96% willingness to recommend score. Support experience emerged as a particular strength, where Bitdefender matched the highest rating among evaluated providers at 4.8 out of 5.
GravityZone serves as the foundation for this performance, functioning as a unified platform that combines endpoint protection, extended detection and response (XDR), risk analytics, and compliance management. The solution addresses modern cybersecurity demands by integrating prevention-first technologies with advanced behavioral analysis and cloud-native capabilities. It extends beyond traditional antivirus to include endpoint detection and response (EDR) features, automated threat hunting, and seamless integration with managed detection and response (MDR) services.
Financial organizations face relentless pressure from sophisticated ransomware campaigns, supply-chain attacks, and nation-state actors seeking to exploit vulnerabilities in banking systems, payment networks, and investment platforms. Endpoint protection remains a frontline defense, particularly as remote workforces and hybrid cloud environments expand potential attack surfaces. GravityZone’s adaptive approach helps mitigate these risks by continuously assessing endpoint behavior and adjusting security controls accordingly.
A notable innovation contributing to customer satisfaction is GravityZone PHASR, which dynamically hardens endpoints based on observed user behavior, application usage patterns, and tool interactions. This reduces the attack surface in a tailored manner, minimizing disruption while strengthening defenses against fileless malware, privilege escalation, and other advanced techniques.
Customer experiences shared in the evaluation highlight practical benefits across industries. In transportation, users described GravityZone as a “solid, trustworthy” platform that delivers consistent protection without excessive administrative overhead. Manufacturing leaders praised PHASR for effectively managing and shrinking attack surfaces in complex operational environments. Education sector analysts noted reliable coverage across diverse devices, ensuring sensitive data remains safeguarded amid increasing digital learning demands.
Key Performance Metrics from the 2026 Recognition
| Metric | Bitdefender Score | Market Context |
|---|---|---|
| Overall Rating | 4.8 / 5 | Among the highest in the evaluation |
| Number of Reviews | 223 (as of Nov 2025) | Verified customer submissions |
| Willingness to Recommend | 96% | Exceptional customer confidence |
| Support Experience Rating | 4.8 / 5 | Top-ranked among competitors |
| Vendors Evaluated | 18 | Only 5 earned Customers’ Choice |
This achievement builds on Bitdefender’s prior positioning as the sole Visionary in the 2025 Gartner Magic Quadrant for Endpoint Protection Platforms, marking the third consecutive year in that quadrant. The consistent recognition reflects sustained investment in research and development, including advancements in artificial intelligence-driven threat detection and behavioral analytics.
For financial institutions managing vast networks of endpoints—from trading desks to ATMs and mobile banking apps—these capabilities translate into stronger resilience against disruptions that could impact market operations, customer trust, and regulatory compliance. As cyber threats evolve in speed and sophistication, solutions that prioritize customer-validated effectiveness become essential tools for maintaining operational continuity and protecting assets.
Disclaimer: This article is for informational purposes only and does not constitute financial, investment, legal, or cybersecurity advice. Readers should conduct their own research and consult qualified professionals before making decisions.